Organic Genetics Refund Policy
Your placement of an order from Organic Genetics constitutes your acceptance of our Terms of Service and your agreement that the policies below apply to your order.
Standard Refund Policy
If you request a refund, we will refund the balance of the total purchase price after subtracting your shipping and handling charges.
To receive a refund for an unused kit, you must notify Organic Genetics within thirty (30) days of placing your order in Organic Genetics’s online store or paying a lab fee directly to Organic Genetics that you request a refund and confirm that you have not yet shipped your sample us.
If you want to request a refund on your entire order or if you are interested in refunding part of a multiple kit order, contact us at firstname.lastname@example.org.
Organic Genetics Online Store
Following notification to Organic Genetics of your request for refund for an online order, you must also return the sample collection kit, which has a pre-paid shipping label affixed to the bottom of the box, to the laboratory within thirty (30) days of the date of which you request a refund. Once we have confirmed receipt by our laboratory of your sample collection kit within the thirty (30) day window, we will refund the balance of the total purchase price after subtracting your shipping and handling charges. We will not issue a refund if (i) you request a refund more than thirty (30) days after your order was placed, (ii) our laboratory had begun processing your sample prior to your request for refund; or (iii) we do not receive your sample collection kit within thirty (30) days of your request for refund.
Authorized Retailers and Partners
To receive a refund for the lab fee, you must contact us at email@example.com. We will not issue a refund if (i) you request a refund more than thirty (30) days after the payment of your lab fee was processed; or (ii) our laboratory had begun processing your sample prior to your request for refund.
Restrictions and Exclusions
For kits purchased in the United States either in-store, online from an authorized third party retailer or purchased at a conference or event, Organic Genetics will only refund the lab fee paid directly to Organic Genetics. Please consult the retailer’s refund policy to determine if your kit is eligible to receive a refund.
Any refunds provided under this policy will be issued to the same credit card(s) used for the purchase and will be processed within 30 business days of confirmation that the conditions of the refund have been met. At the time your refund is requested and we confirm that your sample has not already begun to be processed by our laboratory, we will invalidate your sample collection kit and any sample sent to our laboratory using that kit will not be processed.